Regional Moderator – Volunteer

Job Description

Responsibilities Implement the online community moderation strategy, coordinating with stakeholders across the organisation to ensure its effectiveness and providing superior quality of customer service and support to our community

with the help of various communication tools Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required

Manage the banned user process, and track and remove previously banned users

Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate

Requirements Great knowledge of online legal issues and cool under pressure

Strong organisational and multitasking skills, and a proactive approach

Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.) Knowledge of the Pride New Zealand and LGBTQ+ culture, as well as internet culture Team player, detail focused and reliable

Send your CV or expression of interest to [email protected]